What You Need To Know : Common Ecommerce Terms Explained
This is for those newly initiated to the world of ecommerce. I know that by understanding commonly used terminology can help to demystify the process of getting started and to allay fears. Ecommerce is just simply selling on the internet, a new age medium as I would put it. Selling online requires having a place where sales occur, getting customers to that place, and closing the sale.
In ecommerce, the “place” customers shop is the website, sometimes called the storefront. A commerce server is the software that controls the appearance and functionality of the website.
Common marketing practices include advertising the storefront on other websites, using search-driven services such as Google AdWords, creating information-packed email publications called ezines, and opt-in newsletters, which require potential customers to request the information.
When customers click on the link in a newsletter, ezine, or ad, they are taken to a landing page. Each new visitor counts as a page impression, or hit. Tracking these numbers gives the etailer an idea of how effective their marketing efforts are.
Items positioned above the fold are those that appear in the part of the web page that first shows up when the storefront is loaded. In etailing, it is common practice to use this prime position to promote those products or services that the company most wants to customers to see.
When customers visit the storefront, cookies are deposited in their computers. These small files track the customer’s preferences. For example, cookies record what pages have been visited and what products have been placed in the customer’s shopping cart.
The shopping cart is the software that tracks items the customer selects for purchase, calculates the sales total, and collects payment information. This software can be incorporated into the storefront and managed by the etailer, or into a separate program that etailers contract an independent party to maintain and host.
When a customer takes action to purchase, this is called a conversion. High conversion rates are as important as page impressions, so etailers strive to make their websites easy to use and often offer customers incentives for completing the purchase.
Offering multiple payment options is one way to make the process easier for customers. Etailers typically accept payment via PayPal (an online funds transfer service), by credit cards, and through echecks which take funds directly from the customer’s checking account.
Customer relations management (CRM) refers to all practices and procedures the etailer uses to ensure a positive experience for customers. This can include providing live support or a toll-free number, sending confirmation and thank-you emails following a purchase, offering a fair and efficient return and refund policy, and maintaining contact after the purchase to encourage repeat business.
Like any new field, ecommerce has its own language and culture. And there are simply too many other terms to define here. However, the above is suffice to allow someone new to selling online to get started.
Thus understanding the vocabulary removes the confusion and frees people who are new to selling online to become more effective in their marketing and sales efforts.
Add comment August 22, 2008
Who Are The Rich People ? Really…
Rich people are everywhere around us. Sometimes they look exactly like us, sometimes you can pick them out from a crowd easily.
The difference between them and us is really just this : their mindset, their attitude.
To become one of them, we must understand their mindset and study them. Learn what they do and follow them. Read about them, investigate their success blueprints and listen with an open mind on what they do, how they do and what they think.
Check out each of these rich and successful people websites and blogs.
Add comment August 21, 2008
Need Extra Cash ?
With times like this, all of us need some extra cash. But how are you going to get that extra cash?
Imagine how a additional $500 every month can help pay your rental payments or something nice for each of your family, like a nice teddy bear for your girl, a much wanted telescope for your boy or even a nice getaway weekend with your partner.
If you are going to sit there and just mope about how to get that extra cash, you are never going to get anywhere. Just imagining and talking about it, is not going to help you a bit.
Add comment August 21, 2008